1. Introduction & Scope of This Policy
77l77 (hereinafter referred to as "we", "our", or "77l77") places the highest priority on protecting your personal information. This Privacy Policy informs you about what types of information 77l77 collects, the purposes for which it is used, and how your information is kept secure.
This policy applies to the 77l77.app website, mobile application, and all digital services associated with 77l77. By using any 77l77 service, you agree to the terms of this privacy policy. If you do not agree with any term, please refrain from using our services.
This policy is written in English for the convenience of users in Bangladesh. We always want you to clearly understand what 77l77 does with your information. If you have any questions, contact our support team.
In Brief: 77l77 does not sell your information, does not collect unnecessary data, and does not share with third parties without your permission. Your privacy is our responsibility.
2. What Information Is Collected
77l77 collects two types of information: information you provide directly and technical information collected automatically. Details of both categories are provided below:
Information provided directly
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity information | Full name, date of birth | Age verification and KYC compliance |
| Contact Information | Mobile number, email address | Account Verification & Support |
| Identity documents | NID number, passport (for KYC) | Identity verification & legal compliance |
| Financial Information | BKash/Nagad number, bank details | Deposit & Withdrawal Process |
| Account information | Username, password (hashed) | Account access & security |
| Communication Content | Support chat messages, emails | Problem resolution and service improvement |
Automatically Collected Information
When using 77l77's platform, certain information is automatically recorded. This is used to ensure platform security and service quality:
- IP address and geographic location (approximate)
- Device type, operating system, and browser information
- Login times, session duration, and page visit patterns
- Game history and betting records
- Cookies and Similar Tracking Technology Information
- Device ID – for fraud prevention
3. How Information Is Collected
77l77 collects information through various methods. Each method is carried out for specific purposes and with your consent.
Through the registration form
When creating an account on 77l77, you voluntarily provide your name, mobile number, date of birth, and password. Without this information, it is not possible to activate an account.
During KYC verification
For large withdrawals or regulatory needs, 77l77 may request a photo of your national ID card, a selfie, and sometimes proof of address.
In Payment Transactions
Payment method details (bKash/Nagad numbers, bank details) are collected during deposits and withdrawals. This information is used solely to complete transactions.
Automatically during platform use
Usage patterns, preferences, and technical information are collected through cookies, log files, and analytics tools. These are used to improve service quality.
In customer service communication
When you get support via live chat, email, or phone, your messages and issue details are recorded. These are used to improve service quality and for training.
4. How Your Information Is Used
77l77 uses your information only for the following legitimate purposes. There is a specific reason behind each use, and information is never used outside the relevant purpose.
Service provision and operation
- Account creation, verification, and management
- Processing deposits and withdrawals
- Provision of betting and gaming services
- Verifying bonus and promotion eligibility
- Providing customer service and support
In security and legal compliance
- Prevention of fraud, money laundering & cybercrime
- Age verification (18+ confirmation)
- Conducting KYC (Know Your Customer) processes
- Meeting legal obligations and regulatory compliance
- Detection of unauthorized account access
For Service Improvement
- To improve platform services and user experience
- Analyzing user preferences to plan new features and games
- Identifying and resolving technical issues
- Monitoring of responsible gaming patterns
In communication and marketing
- Sending account updates, security alerts, and transaction notifications
- Sending promotional offers and bonus information with your consent
- Notification of service changes or privacy policy updates
Important: You can opt out of promotional messages at any time. Go to your profile settings and change your notification preferences, or contact the support team. However, transactional and security notifications cannot be disabled.
6. Cookies & Tracking Technology
77l77 uses cookies and similar technologies to ensure the website and app function properly, improve user experience, and maintain platform security. Cookies are small text files stored on your browser or device.
Manage Cookies
You can disable optional Cookies from your browser settings. However, disabling certain Cookies may prevent some 77l77 features from working properly. Disabling essential and security Cookies may block your ability to log into the platform. Manage your preferences from the Cookies settings in Chrome, Firefox, or Safari.
7. Data Security Measures
77l77 has implemented industry-leading technical and organizational measures to protect your information. Below are our key security layers:
SSL/TLS encryption
All data transmission secured with 256-bit encryption
Encrypted Database
Data stored on servers is also kept in encrypted form
Password hashing
Passwords hashed and stored using bcrypt algorithm
24/7 Monitoring
Real-time security monitoring system active
Two-Factor Authentication
Enable 2FA to double your account security
Regular security audits
System regularly tested by independent third parties
Our response in case of data breach
If a security issue arises that puts user information at risk, 77l77 will notify affected members within 72 hours. You will be informed in detail about what information was affected, what measures have been taken, and what you can do yourself. The 77l77 Incident Response Team is ready around the clock.
8. Your Rights Regarding Your Information
77l77 believes you have full rights over your information. We ensure the following rights in compliance with GDPR and international data protection standards:
Right to access
You have the right to know what information 77l77 holds about you and to receive a copy of it.
Right to rectification
You can request corrections to incorrect or incomplete information at any time.
Right to erasure
Unless legally required, you can request deletion of your data after closing your account.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
You may request to export your information in a machine-readable format.
Right to object
You have the right to object to the use of your information for marketing or profiling purposes.
To exercise these rights, email [email protected] or contact us via live chat. 77l77 typically responds to requests within 30 days. Complex requests may take an additional 60 days, but you will be notified in advance.
9. Data Retention Period
77l77 retains your information only for as long as necessary. Once the retention period expires, information is securely deleted or anonymized.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Basic account information | Account active period + 5 years | Legal & regulatory requirements |
| Financial transaction records | 7 years | Financial regulations and tax compliance |
| KYC documents | 5 years after account closure | Anti-Money Laundering (AML) Policy |
| Gaming History | 3 years | Dispute resolution & audits |
| Communication logs | 2 years | Service improvement and problem resolution |
| Session Cookies | Deleted at end of session | Temporary Login Facility |
| Analytics data | 1 year (in anonymized form) | Trend analysis |
Once legal obligations end, information is securely destroyed. If analytical data needs to be retained long-term, it is fully anonymized so you cannot be identified in any way.
10. Protection of Minors
77l77 strictly prohibits access to the platform by individuals under 18 years of age. We do not knowingly collect information from minors.
Age is verified by collecting date of birth during registration. If a user registers with a false date of birth and is later found to be under 18, 77l77 will immediately close that account and delete the collected information.
If you believe a minor is using 77l77, please inform us at [email protected]. We remain vigilant about this at all times.
11. Changes to Privacy Policy
77l77 may update this Privacy Policy as needed. Depending on the nature and importance of the changes, we will notify you through different methods:
- Minor changes: The "Last Updated" date at the top of the page will be changed.
- Significant Changes: Email or SMS notifications will be sent and a banner will be displayed on the platform.
- Material changes: 30 days' notice will be given before changes take effect, and consent will be requested.
Continued use of the platform after changes will be deemed as acceptance of the new policy. If you do not agree with the new policy, you have the right to close your account.
12. Contact – Privacy-related requests
If you have any questions, concerns, or requests about this Privacy Policy, please contact us. The 77l77 Data Protection Team reviews all requests with the highest priority.
- Email: [email protected] (Subject: "Privacy Request")
- Live Chat: Log in to 77l77.app and tell us via support chat
- Response time: Within 7 business days for email requests, within 48 hours on live chat
For more details, see our Terms & Conditions and Responsible Gaming View the page.